It is the aim of Hartfield House to promote the rights of our service users as citizens and to include the following principles and care values in its service delivery:
To provide care and support for people with enduring mental health problems and vulnerable adults with underlining mental health issues.
We will provide a consistently high quality of service, which will be based upon the policy of equality of access to all levels of care. These levels will be determined by the needs of the user.
The rights of service users as citizens will be promoted and upheld at all times.
The services we provide are designed to empower service users and enable them, as far as is possible, to participate in the local community and make use of its facilities and generic services.
To promote a greater understanding of the needs of our elderly residents. To work with and develop a greater understanding by the general public of the relevant issues involved.
Service users will be treated as individuals who have the right to determine their aspirations, pathway of health care and left undisturbed should they so wish, free from intrusion or unwanted public involvement in their affairs.
Equality of service for each service user, using our best endeavours to care and support service users in validating their cultural values.
Promote honesty, compassion, dignity, independence, respect and safety in a clean, comfortable and cosy environment.
At Hartfield House we offer residential care to older people with varying levels of needs. All of our residents have their own personal care plan, recognising their individual needs and wishes.
Hartfield House Rest Home
Hartfield Road, Eastbourne, East Sussex BN21 2AP
Tel No: 01323 731 322 Email: firstname.lastname@example.org